1. When can I collect my order? We are open for collections 8am – 4:30pm Monday to Friday.
2. Do you have a minimum order value? No! Our carriage paid value is £400.00.
3. We cannot accept HGV; do you have a smaller vehicle? Yes! We can offer one of our smaller vehicles, carriage charges are quoted on request.
4. Are your lighting designs and quotes free? YES! Our quotations are completely free of charge.
5. We can't accept delivery until next month— is that okay? No problem! Let us know when placing your order, and we’ll schedule delivery at your convenience.
6. Can we be contacted before the delivery? Absolutely! We provide 48/24-hour notice before delivery to ensure you're fully prepared.
Important Notice Regarding Orders
Please note that any orders placed incorrectly by the customer, or orders that are refused on site, may be subject to a handling fee of up to 35% of the original order value.
If your order is required for a specific delivery date, please contact us immediately after placing your order by calling 01656 645414 or emailing sales@beilighting.com to ensure timely dispatch and delivery.
Thank you for your understanding and cooperation.